Getting Started
Before we begin working together, please review the following documents. These help ensure we're both clear about the therapeutic process and boundaries.
Informed Consent
This document outlines the therapeutic process, confidentiality, and what you can expect from our work together.
View Informed ConsentPrivacy Policy
Learn how your personal information is collected, used, and protected in accordance with Australian privacy laws.
View Privacy PolicySession Recording & AI Consent
An optional consent form explaining how session recordings and AI tools help me write session notes, what their limits are, and how you can decline or withdraw at any time.
View Recording & AI ConsentAdditional Resources
PACFA Code of Ethics and Professional Conduct
I adhere to the ethical standards set by the Psychotherapy and Counselling Federation of Australia in its 2026 Code of Ethics and Professional Conduct.
View PACFA CodeConcerns & Complaints
If something in our work concerns you, please tell me and I will try to resolve it with you directly. You can also raise a concern at any time, without speaking to me first, with PACFA (ethics@pacfa.org.au) under its Professional Conduct Procedures, or with the Queensland Office of the Health Ombudsman on 133 OHO (133 646).
PACFA Complaints Health OmbudsmanCrisis Support
If you're experiencing a mental health crisis, these services are available 24/7:
- Lifeline: 13 11 14
- Suicide Call Back Service: 1300 659 467
- Beyond Blue: 1300 22 4636
- Emergency: 000
Cancellation Policy
Please give at least 24 hours notice if you need to cancel or reschedule. Sessions cancelled with less than 24 hours notice incur a fee of 50% of the session cost. Please contact me as soon as possible if you need to reschedule.
Questions?
If you have any questions about these documents or the therapeutic process, please don't hesitate to contact me. We can discuss any concerns during our initial consultation.
Email: mark@nownexttherapy.au
Phone: +61 410 567 988